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Q
Are you factory or trading company?
AWe are factory or manufacturer. -
Q
Can you guarantee your quality?
AOf course. We are the manufacture factory. More importantly, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely. -
Q
What should I do if we are not able to operate the machine when we receive it?
AOperation manual and video demonstration are sent with the machine for explanation. In addition, we have a professional after-sales team who can provide one-on-one video online guidance or go to the customer site to solve any problems. -
Q
How could I get the spares on machines?
AWe will send extra sets of easy broken spares and accessories like O ring etc. Non-artificial damaged spares will be sent freely and shipping free during 1 year's warranty. -
Q
Is there any insurance which I pay for to guarantee I will get the right machine?
AWe are an onsite check supplier from Alibaba. Trade Assurance provides quality protection, ontime shipment protection and 100% safe payment protection. Our factory already highest stars of the grade. -
Q
What's the payment terms and trade terms for new customers?
APayment terms: T/T, L/C, D/P, O/A, Western Union etc. -
Q
What's the Minimum Order Quantity and warranty?
AMOQ 1 set. Warranty:12 months, some customized products will be 24 months. -
Q
Do I need to pay for the extra cost like tax or duty ?
AYes, custom duty / tax it's the buyer responsibility need to pay it, the shipping cost it's not included the tax.
